At Kyrawoods, we value your trust and want you to have a worry-free shopping experience. Please read our return and refund policy carefully before placing an order.

1. Eligibility for Returns

  • Items are eligible for return only if they are defective, damaged, or incorrect at the time of delivery.
  • Customers must inspect products upon delivery and report issues within 48 hours by contacting [email protected].
  • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.

2. Non-Returnable Items

  • Products that have been used, damaged after delivery, or altered in any way are not eligible for return.
  • Customized or clearance items cannot be returned unless they arrive damaged or defective.

3. Return Process

  1. Contact us at [email protected] with your order details and photos of the item showing the issue.
  2. Our support team will review the request and confirm eligibility.
  3. If approved, our logistics team will arrange pickup or guide you on the return process.

4. Refund Policy

  • Since we only accept Cash on Delivery (COD), refunds will be issued as follows:
    • If payment was made at delivery, the refund will be processed as cash refund at pickup or as store credit, depending on the situation.
    • If the order was canceled before delivery, no charges apply.
  • Refunds may take 5–7 business days to process after the returned item is received and inspected.

5. Exchanges

  • In some cases, customers may opt for a replacement item instead of a refund, subject to availability.

6. Contact Us

For return or refund requests, please contact our support team:
📧 [email protected]